Keeping your account secure like the 2-Step Verification feature to make sure no one else can login to your account, even if they know your password.Easier account recovery like the Reset Password feature so that you don't lose access to your experiences, Roblox limiteds and more.Here are a few benefits to adding your email or phone number. Make sure to check your junk or spam folder too as it might have landed there."Verification Required" is part of an overall effort to help protect both you and the communities on Roblox. Lastly, wait for Roblox’s response via the email that you’ve provided.Ĭheck your inbox for Roblox’s email after 24 hours or less. Then, solve the verification to prove that you’re not a bot. Once you’ve provided a description of your problem, tap on “Submit” to submit the form. I need help to reset my password and recover my account”. Here’s an example of a description: “Hi Roblox, I forgot my password but I lost access to my email and phone number. Since you’ve lost access to your email and phone number, you need to describe it. Next, you need to explain the problem that you’re facing. Select “Forgot Password” as the sub-category. Since you can’t log in to your Roblox account, select the “Account Hacked or Can’t Log in” option. Secondly, select the category of the problem that you’re facing.
If you’re using Roblox on your PC, select the “PC” option. To do so, tap on the “What device are you having the problem on?” dropdown box and select your device. After you’ve provided your contact information, you need to provide the details of your issue.įirstly, you need to select the device that you’re having the problem with.
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